Privacy Policy

1. Introduction

Welcome to SoulWave ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application SoulWave (the "App") and related services.

By using SoulWave, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use the App.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: When you sign in with Apple, we collect your email address and name (if provided by Apple).
• Profile Information: Display name, avatar, wellness preferences, and meditation goals.
• Emotional Data: Journal entries, mood ratings, emotional tags, and wellness tracking data.
• User Content: Text, voice recordings, photos, and videos you submit for AI emotion analysis.
• Communication Data: Comments, messages, and feedback you provide within the App.
• Payment Information: Processed securely through Apple's payment system for in-app purchases.

2.2 Information Collected Automatically

• Usage Data: App features used, session duration, audio played, and interaction patterns.
• Device Information: Device model, operating system version, unique device identifiers, and app version.
• Performance Data: Crash reports, performance metrics, and error logs.
• Analytics Data: Aggregated usage statistics and feature engagement metrics.

2.3 Information from AI Analysis

• Emotion Analysis Results: Derived emotional states and patterns from your submitted content.
• Personalization Data: Preferences and recommendations generated by our AI system.
• Wellness Insights: Trends and patterns identified from your mood tracking and usage.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve the App's functionality.
• Personalization: To customize your experience with tailored audio recommendations and wellness programs.
• AI Features: To analyze your emotional state and provide appropriate meditation content.
• Communication: To send notifications, reminders, and important service updates.
• Analytics: To understand usage patterns and improve our services.
• Security: To detect, prevent, and address technical issues and fraudulent activities.
• Legal Compliance: To comply with legal obligations and protect our rights.
• Research: To conduct aggregated and anonymized research on wellness trends.

4. AI Features and Data Processing

4.1 Waver AI Assistant

Our Waver AI feature analyzes your emotional state through multiple input methods (text, voice, photos, videos) to provide personalized recommendations. This processing includes:

• Real-time emotion detection using machine learning algorithms
• Pattern recognition to identify emotional trends
• Contextual analysis to understand your wellness needs
• Generation of personalized content recommendations

4.2 Data Processing Practices

• AI processing occurs both on-device and on secure cloud servers
• We use encryption for all data transmission
• Emotional analysis results are stored securely and associated with your account
• You can delete your AI-analyzed content at any time
• We do not use your personal emotional data for advertising purposes

4.3 Voice and Image Processing

When you submit voice recordings, photos, or videos for analysis:

• Content is processed to extract emotional indicators only
• Original media files are deleted after analysis unless you choose to save them
• Extracted emotional data is stored separately from the original content
• You maintain full control over what content you share for analysis

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate the App (hosting, analytics, payment processing).
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection of Rights: To protect the rights, property, or safety of SoulWave, our users, or others.
• Aggregated Data: We may share anonymized, aggregated data that cannot identify you personally.
• With Your Consent: When you explicitly agree to share information for specific purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: End-to-end encryption for sensitive data transmission and storage.
• Access Controls: Limited access to personal data on a need-to-know basis.
• Security Audits: Regular security assessments and vulnerability testing.
• Secure Infrastructure: Use of secure cloud services with SOC 2 compliance.
• Incident Response: Established procedures for handling security incidents.
• Employee Training: Regular privacy and security training for our team.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for 30 days after deletion request.
• Emotional Analysis Data: Retained for the duration of your account unless you delete it earlier.
• Usage Analytics: Aggregated and anonymized after 90 days.
• Legal Obligations: Some data may be retained longer if required by law.
• Backup Systems: Deleted data may persist in backup systems for up to 90 days.

8. Your Rights and Choices

8.1 Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to certain types of processing.
• Withdrawal: Withdraw consent where processing is based on consent.

8.2 Managing Your Information

You can manage your information through the App:

• Edit your profile and preferences in Settings
• Delete individual pieces of content or emotional data
• Adjust notification preferences
• Download your data through the "Export My Data" feature
• Delete your account entirely through Settings

8.3 Opt-Out Options

• Marketing Communications: Unsubscribe from promotional emails via the link in the email.
• Push Notifications: Disable through your device settings.
• Analytics: Opt-out of analytics collection in the App settings.
• Personalization: Disable AI recommendations while still using basic features.

9. Children's Privacy

SoulWave is not intended for children under 13 years of age (or 16 in the European Union). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Compliance with Privacy Shield frameworks where applicable
• Ensuring recipients maintain adequate data protection standards

11. Third-Party Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies. Third-party services we use include:

• Apple Sign-In: For authentication services
• Apple StoreKit: For in-app purchases
• Cloud Services: For data storage and processing
• Analytics Providers: For app performance monitoring
• Customer Support Tools: For handling user inquiries

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the new Privacy Policy in the App
• Updating the "Last Updated" date
• Sending a notification through the App or email for significant changes
• Requesting your consent where required by law

Your continued use of the App after changes indicates acceptance of the updated Privacy Policy.

13. Contact Information